Meet the Team

ServiceFirst Restoration is a family owned, licensed, bonded and insured restoration contractor that specializes in the clean up and repair of water, sewage, mold and fire damaged properties with full reconstruction services. We have worked hard to comprise a team of knowledgeable and caring industry experts that take pride in their ability to consistently meet and exceed a customers’ expectations. We have aligned interests with our customers and that is for them to be 100% satisfied with our services. If this is accomplished, then we have been successful. Our management team has over 75 years combined experience.

Christian Rovsek

CEO & Founder

Christian is a charismatic entrepreneur with experience in real estate, investing and construction. He is…

Christian Rovsek

CEO & Founder

Christian is a charismatic entrepreneur with experience in real estate, investing and construction. He is an IICRC certified water restoration technician, anti-microbial remediation technician, fire & smoke restoration technician and is EPA Lead Safe Certified and an Asbestos Contractor Supervisor.  His number one goal is to make sure you are happy with the services we provide!

Hayley Thomsen-Lund

Production Manager

A native New Zealander residing in South OC since the early 70′s.  Hayley brings more…

Hayley Thomsen-Lund

Production Manager

A native New Zealander residing in South OC since the early 70′s.  Hayley brings more than 15 years of customer service management experience to our team.  The key to her success is in ensuring customer  satisfaction by honoring commitments and maintaining an open line of communication.

Devin McKeon

EMS Manager

IICRC & EPA Lead Safe Certified with 9 years disaster response experience including water restoration,…

Devin McKeon

EMS Manager

IICRC & EPA Lead Safe Certified with 9 years disaster response experience including water restoration, mold/sewage remediation, lead abatement and smoke/fire restoration.  Extensive experience in insurance and HOA property management jobs.

Bill Valles

Construction Specialist

Comes from a family of contractors and has over 25 years of hands on commercial…

Bill Valles

Construction Specialist

Comes from a family of contractors and has over 25 years of hands on commercial TI, residential remolding and water and fire damage reconstruction. He strives to understand what is important to his customers so he can meet their expectations, helping them feel comfortable during the entire construction process.

Brandon Proffitt

Reconstruction Superintendent

Brandon has spent over a decade working in the construction industry with a focus on…

Brandon Proffitt

Reconstruction Superintendent

Brandon has spent over a decade working in the construction industry with a focus on property maintenance and remodeling.  He truly cares about his customers and communicates with them from start to finish, making sure they know and understand each phase of their project.  He takes pride in every aspect of the job, but most of all in his customers satisfied reaction when their project is finished.

Jonathan De La Torre

Account Manager

Jonathan has over 8 years of experience in the Community/Property Management Industry. He also has…

Jonathan De La Torre

Account Manager

Jonathan has over 8 years of experience in the Community/Property Management Industry. He also has a passion in making sure his accounts are well taken care of and that he is in constant communication with the Managers to ensure unsurpassed service. If you know anything about Jonathan you’ll quickly realize that he truly cares about people and enjoys spreading smiles and laughter where ever he goes.

Justin Palermo

24/7 Customer Concierge

Justin is a passionate and dynamic marketing professional focused on building meaningful and lasting relationships…

Justin Palermo

24/7 Customer Concierge

Justin is a passionate and dynamic marketing professional focused on building meaningful and lasting relationships with customers and business partners alike.  He is dedicated to exceptional customer satisfaction and a smooth experience for everyone who has the opportunity to serve.

Justin has over 13 years of real estate experience within finance, property management and distressed asset sectors and also holds an active CalBRE Real Estate Salesperson License since 2009.  He studied Business Management at National University, with concentrations in Business Law and Alternative Dispute Resolution (ADR) and also plans to obtain his MBA.

When he is not executing ServiceFirst’s vision for success, Justin enjoys writing music, painting, graphic and web design, and learning about business, leadership and marketing.

Steven Antonio James

Business Development Manager

With nearly a decade of experience in the home improvement industry and a Bachelor's degree…

Steven Antonio James

Business Development Manager

With nearly a decade of experience in the home improvement industry and a Bachelor's degree in English, Steven's passion for education and construction, combined with his experience as a motivational speaker, allows him to connect with his customers by bringing value through continued education, which builds long lasting relationships.

Nick Thomsen

Coordinator

Nick is a goal driven individual, who strives to get things done right the first…

Nick Thomsen

Coordinator

Nick is a goal driven individual, who strives to get things done right the first time. With over ten years of customer service experience, Nick is adept in dealing with urgent, time sensitive issues efficiently and effectively through active listening and proactive communication.  Any situation can be resolved with Nick and the ServiceFirst Team.

Kimberly Tousignant

Office Manager

Kimberly is a seasoned administrative and customer service professional. Providing exceptional   service is her…

Kimberly Tousignant

Office Manager

Kimberly is a seasoned administrative and customer service professional. Providing exceptional   service is her primary goal. Sharing her positive attitude and cheery disposition with everyone she comes in contact with is her nature. So listen for the smile, the next time you hear “it’s a   Fabulous day at Servicefirst”, and you’ll know you’re in good hands.