Reviews

The best companies receive real-time customer feedback to monitor and improve quality. ServiceFirst Restoration is an industry leader because they constantly evaluate their systems, processes and employees to ensure Customers receive the highest level of service and quality of work.

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Great company.  Great service.  Always ready to go the extra step for you.

Valerie S.Valerie S.Yep Review

Third Slab Leak and Service First to the Rescue.   They showed up same day to start the restoration. Once we were all dried out they tore down in one day! I've hired other companies and this one is lights out, hands down the best! Thanks Service First for your stealer service.  But I'm hoping to never see you again.

Zycko L.Zycko L.Yelp Review

I rarely write reviews, but I want to commend Tony and Enrique for doing a great job! During this unfortunate event, they helped us out to have a peace of mind, that we are being taken care of. They made sure that we understood everything and went all above and beyond of their job. They were honest with the timeline and on time when it comes to appointments. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees. Thank you very much Tony and Enrique!

Jeffrey P.Jeffrey P.Yelp Review

I had the opportunity to use Service First. Their estimator came out on time and was very professional. The owner also showed up and meet my adjuster and the both of them coordinated the scope of repairs. I would recommend them to others.

One of my friends in Orange County had a broken pipe that flooded their home earlier this year. They called me for a referral and I passed them over to Christian at Service First. His team helped them communicate with their insurance company to make sure that their home was dried, cleaned and repairs like nothing had ever happened. They were so happy with the work preformed and also super happy with the technician Eric A. who was the first responded after the pipe initially broke. Thanks you so much Eric, Christian and Team for helping out my friends!!!

Linda E.Linda E.Yelp Review

Great service!!! They called to confirm before arriving, Devin was very nice and listened to my concerns. He very thoroughly inspected the damage, taking photos for me and letting me know what needed to be done.

Finding you have water damage is stressful but having knowledgeable service helped me feel more at ease that I will get people repairs.

Thank you very much!!!

Stephen at Service First was dispatched to me for a quote by my condo association to me after my home suffered ceiling damage from a roofing repair job (the damages were from a different contractor, not service first).

Stephen was very punctual and professional. He quickly assessed the damage and sent the quote over to my HOA management company the same day. The quote was fair and honest and my management company approved it the following day.

The repair was done same week and was complete within 2 hours.

I really like the follow up that I received after the work was done. It was important to Stephen that the work was satisfactory to me. It is also equally important to me that a contractor cares enough to check in with homeowners after a job is done.

More importantly it's heartening to know that service first tracks and document work order history. These guys really set the bar in this industry and I would totally feel at ease knowing that I can count on them to get the job done.

While my brother was out of the country, we discovered a pipe had burst and flooded his entire house. The insurance agent advised he would contact a restoration company and within ten minutes I received a phone call from Lorraine with ServiceFirst Restoration. She assured me someone would meet me at the house before the end of the day. She kept me informed throughout the day and fully explained the process and what to expect when the crew arrived. Her friendly personality helped ease the stressful situation.
Lorraine was helpful, professional, and provided amazing customer service! She also followed up with me the next day and continued to keep me updated. I couldn't have asked for a better rep!

Also, Jesus and his crew were also great! Jesus walked me through the house and thoroughly explained the plan. Since the damage was more than anticipated - the crew worked late into the night and returned first thing the following morning. Jesus assured me the goal was to work quickly and efficiently to help prevent any further damage to the house.

I will definitely be referring ServiceFirst Restoration to family and friends!

Heather U.Heather U.Yelp Review

We had a slab leak that had been apparently been leaking for some time.  Needless to say it caused a lot of damage to our wood flooring, base boards, and dry wall.  I called ServiceFirst after reading their reviews and yelp and was not disappointed.  Within a few hours after the pipe was repaired Eric arrived just a promised to provide an on the spot estimate.  He then immediately plugged in the air cleaner and had his team, Reese and Enrique, out in 2 days. Reese and Enrique were great and had the whole job done within a few hours.  They were efficient, quick and overall incredibly pleasurable to work with. Stephen was out the next morning to estimate the repair work.  The entire ServiceFirst team made a very stressful situation a little easier to deal with.  Thank You!!

Kevin J.Kevin J.Yelp Review

Service First Restoration is a wonderful company to work with. Their claims process is dialed in so they can execute what they predict to the proper timeline, while continuing to provide excellent communication throughout the restoration process. Christian, Nick and Devin are all a pleasure to work with.

Debra Ann B.Debra Ann B.Yelp Review

WOW ... ServiceFirst is an excellent name for this company !!!

My condo suffered roof damage that resulted in a ceiling leak. The Association arranged for ServiceFirst to complete an inspection and then approved the quote for the work to be done ...
I am so impressed with the professionalism and courtesy extended to me by all employees of this company. But what I was really amazed at was the work performed by Kevin Lutz. He is so skilled that I was willing to hire him to do additional work needed in my condo. Thank you ServiceFirst for stepping up when so many companies could care less about customer service ...

We came home from a two day vacation to find that our living room was under water. We immediately turned off the water and called a plumber who was able to fix the leak. I had no clue who to call to fix this mess so I jumped on Yelp and found Service First Restoration.  I liked that the owner responded to every review so I called them up. These guys came out the next morning and took over. Jesus explained the whole process like I was a 5 year old (I asked him to do this) and they had us getting dried out in no time. I was so impressed with the way they handled the clean up I decided to use them for the restoration as well.

This is where Stephen came in and took control. From the very beginning he was awesome.  He answered every dumb question I threw at him (and there were a bunch) with patience. He called/showed up when he said he would which was appreciated. Actually, everyone who worked on our place was on time. Communication was great. He dealt with our insurance and explained every step of the way. I hate dealing with these kind of things so I thank him for that. Everything was restored to normal and we now have a new tile floor as well.

I wouldn't hesitate to use Service First Restoration again. In fact, we are going to tile our stairway and upstairs hall and this is the first company I will be calling.

Billy M.Billy M.Yelp Review

I really couldn't be happier with my experience with Service First Restoration. They are professional, skilled, effective, and most of all honest.

I had a pipe burst at my place of business and there was 2" of water all over the place. Stressed out to say the least.

Reese was the manager assigned to the case and he and his co-worker were great. Excellent interpersonal skills, explained it all, and was quick and concise in setting all the fans and dryers up.

At first, Reese felt that because of the damage, drywall replacement was likely going to be necessary. But because they were so quick about getting the dryers and dehumidifiers placed, and also placing them in the correct spots - the drywall ended up not having to be replaced! A huge savings that I have Reese to thank for. Without knowing anything about moisture, i feel that some companies could have taken advantage of the situation and gone ahead and "needed to replace the drywall."

Reese's follow up was great. Ensuring that everything was satisfactory on my end.

After the whole flood experience, I noticed that the power to my A/C thermostat controls lost power. I wasn't even sure if this was something that was caused by the flood and the heat from the dehumidifiers, but (because i don't know anything about electrical) I called Reese to ask him if he could come and take a look at it. This was after we had settled and finished the job. In true Service FIRST fashion, Reese drove all the way down from Mission Viejo, to Fountain Valley to take a look at my electrical switch board and fixed the problem - fixing my A/C unit just in time for a heat wave.

Way to go guys! you rock!

Linda E. Huntington BeachLinda E. Huntington BeachYelp Review Click To See It On Yelp

Great service!!! They called to confirm before arriving, Devin was very nice and listened to my concerns. He very thoroughly inspected the damage, taking photos for me and letting me know what needed to be done. Finding you have water damage is stressful but having knowledgeable service helped me feel more at ease that I will get people repairs. Thank you very much!!!

Debra Ann B. Trabuco CanyonDebra Ann B. Trabuco CanyonYelp Review Click To See It On Yelp

WOW ... ServiceFirst is an excellent name for this company !!! My condo suffered roof damage that resulted in a ceiling leak ... the Association arranged for ServiceFirst to complete an inspection ... and then approved the quote for the work to be done ... I am so impressed with the professionalism and courtesy extended to me by all employees of this company. Thank you ServiceFirst for stepping up when so many companies could care less about customer service ...

I rarely write reviews, but I want to commend Tony and Enrique for doing a great job! During this unfortunate event, they helped us out to have a peace of mind, that we are being taken care of. They made sure that we understood everything and went all above and beyond of their job. They were honest with the timeline and on time when it comes to appointments. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees. Thank you very much Tony and Enrique!