When dealing with water, mold, or fire damage, it’s crucial to have a streamlined process to manage the restoration and cleanup effectively. Every project is unique, and various factors—such as the type and extent of damage—will impact how the project is handled. To help you navigate these situations, we’ve created a checklist that outlines what to expect during a project and how we ensure a smooth process for both property managers and owners.
For Property Managers: What to Expect
1. Submit a Work Order
Begin by sending a work order to `ineedhelp@callservicefirst.
2. Acknowledgment of Receipt
Our Coordinating Team at ServiceFirst (“SFR”) will promptly acknowledge receipt of your work order, typically within 15 minutes.
3. Information Gathering
We will contact the occupant to gather information to ensure we dispatch the right team member(s) with the appropriate equipment/tools and skills for the job.
4. Inspection Scheduling and Execution
SFR schedules an inspection and following the inspection, we send an “Inspected Email” to the Property Manager, detailing the source of the loss, affected areas/materials, scope of work, equipment required, and the overall game plan.
5. Proposal Submission
If a proposal is requested, SFR will provide a written proposal within 48 hours of the inspection, often sooner, within 24hrs.
6. Job Start Notification
Once work begins, SFR sends a “Job Start” email with detailed information on what to expect moving forward for the project.
7. Owner Acknowledgment
The property owner signs an acknowledgement that some materials may be removed that may not be covered by the HOA for replacement, and for them to check their CC&R’s to verify what they are responsible for vs the HOA.
8. Repair Proposal
Upon completion of demolition, a Repair Proposal is generated and emailed to the Property Manager within 48 hours and often this is completed during the emergency service process.
9. Job Completion Notification
At the project’s end, SFR sends a “Job Complete” email, ensuring the Property Manager is informed of the project’s completion along with feedback from the owners/occupants.
For Property Owners: What to Expect
1. Extraction and Drying Equipment Setup
We begin by extracting water, setting up drying equipment, removing affected materials as needed, and cleaning up the area.
2. Content Manipulation or Removal
Any contents in the affected areas may be manipulated or removed to facilitate the cleanup process.
3. Environmental Testing
Environmental testing is conducted to ensure the safety of all parties involved. Results are typically received within 24-48 hours.
4. Asbestos Testing and Abatement
If asbestos testing is negative, the demolition of tested materials can proceed. If positive, we will schedule asbestos abatement.
5. Ongoing Monitoring and Progress Checks
Throughout the project, we monitor progress and make necessary adjustments to equipment and building materials removal to ensure timely and quality completion.
6. Project Completion and Feedback
At the end of the project, the customer will sign a Certificate of Completion and complete a Customer Survey to provide valuable feedback.
Customizable Solutions for Your HOA
Our process is fully customizable to suit the needs of your HOA, board, and specific project requirements. We encourage you to contact us to discuss how we can best partner with you to manage your next project.
Contact Us Today!
– Call: 855-883-4778
– Text: 949-579-2695
– Email: ineedhelp@callservicefirst.com
We’re here to help ensure every project runs smoothly and meets your expectations. Let’s work together to restore and protect your properties efficiently and effectively!
