People, Processes & Service!

We have a process driven company so you should get the same experience every time.  We can’t wait for another opportunity to provide you with excellent service!

 

The process:

  1. Call 24/7/365 to 855-88-FIRST (34778) or email job details to coordinating@callservicefirst.com  (call if after hours)
  2. Our coordinating team will call the client direct and get all the necessary info
  3. We will dispatch a Water or Fire Damage Specialist (“WDS”) who will provide a free evaluation and we will also dispatch a plumber for free leak detection, if there is an active leak per the clients request
  4. Our WDS will asses the damage and make recommendations to the client.  If they want to proceed forward with services they sign a contract and we start work
  5. If the client wants to use us for repairs we blend the two processes (dry out and repairs) to speed up the process by involving the repair team during the water damage
  6. We meet the adjuster on site and hold the clients hands through the claims process all the way through completed repairs

The people:

  • Coordinating Staff – Our Coordinators administrativley oversee the project and are the liaison between the field and the claims department.  We have someone available 24/7 to assist and answer questions.  They can be reached at 855-883-4778, or via the department cell phone at 949-397-4253 where you can also send them text messages, and lastly via a shared email so nothing is missed at coordinating@callservicefirst.com
  • EMS Division Manager – Devin McKeon oversees the EMS division and is responsible for everything that takes place at your clients properties pertaining to water and fire damage.  He is your point of contact in the field for any jobs in process and he can be reached on his cell at 949-610-9249 or via email at devin@callservicefirst.com
  • Repair Specialist – Each project gets assigned a Repair Specialist whom is responsible for handling all aspects of repairs including, but not limited to estimating, dealing with adjusters, project management, quality and most importantly, customer satisfaction.  They come in during the water/fire damage process and walk the client through the claims process until their home is 100% back together.

We want to earn your business and we are confident in our people, processes and service.  Please give us a shot!

Christian Rovsek, CEO

949-610-9251

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