Remember that the tone of your voice often conveys more accurately what is in your mind than do your words.
In a moment of conflict, a suggestion or compromise can salvage a threatened working relationship. A discouraged employee can be motivated again through a few carefully chosen words. In situations like these, a good manager is looking beyond an immediate situation and acting to preserve a future benefit. But if your voice betrays your own anger, fear, or despair, that emotion, not the wisdom you offer, will be what others remember. Those who rise to the top in any organization are those who have learned to control their emotions. When you have a leadership position, others will watch you closely for the signals you send. You must learn to manage yourself and all the ways in which you convey messages to others if you want to inspire them and demonstrate that you care about all the members of your team.
